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Our products are designed and manufactured with the utmost care. Leather goods are guaranteed a year and shoes 3 months against manufacturing defects from the date of purchase.
The warranty does not cover the misuse, lack of care or use of an inappropriate care products.
We kindly advice you to contact the retailer who sold you the product.
You can also contact After Sales Service at KESSLORD at 65, Beaubourg Street 75003 Paris ( firstname.lastname@example.org ) provided you have the receit.
The item will be repaired ou exchanged within 4 weeks following the date of the parcel's reception. Otherwise, a credit note that correponds to the purchase price will be edited for you.
Exchanged items or the items exchanged against a credit note will not be restored.
Should the defect be not covered by the warranty, we will propose you an estimate.